Covid-19 Precautions & Preparations

COVID-19 Precautions & Preparations

Welcome

We realize that the COVID-19 pandemic has been cause for much concern when it comes to decisions surrounding travel. As you consider your path to restoration, recovery and a happy return to normal, we invite you to speak directly with us if you have any questions or concerns whatsoever. In the meantime, we have put together our COVID-19 PRECAUTIONS & PREPARATIONS module to help convey how we have approached this critical issue.

At Twin Farms we have always maintained the highest levels of cleanliness to support the health and wellbeing of all those associated with our experience. With the onset of COVID-19, we looked to The Centers for Disease Control & Prevention (CDC), The Vermont Health Department, The National Restaurant Association, Hygiene & Sanitation Specialists, as well as communicated extensively with leaders in the hospitality world on best practices. The results, form the basis for our COVID-19 PRECAUTIONS & PREPARATIONS.

Our approach to combatting the spread of COVID-19, is to lower staff and guest counts, expand social distancing, eliminate potential threats where possible, mitigate through controls, and ensure Personal Protective Equipment usage where appropriate. We view the collaboration of our guests, our team, and our partners as essential to succesfully combatting the spread of COVID-19.

We ask that all guests respect social distancing regulations and is now state law that all guests wear masks in public areas if they have not been vaccinated, and only remove them to enjoy meals and cocktails.

Twin Farms is and will remain private.

To be present on property, one needs to be a guest, a staff member or a pre-authorized (and health-screened) partner. With only twenty accommodations, each designed with privacy in mind, more than half of which are free standing, and all of which are set on 300 plus acres, we are ideally suited to allow for more space, naturally.

Phased Approach

Twin Farms has reopened in a phased approach as advocated by the CDC and the Vermont Health Department. The COVID-19 situation continues to evolve and we recognize that we may be required to add additional steps or modifications in the future. In the meantime, we provide a sampling of what to expect.

General Practices & Protocols, Enhanced Cleaning & Disinfection Policies

Health Check/Questionnaire for every team member is not yet vaccinated – TF current vaccination rate is 75%
Requirement that all team members wash their hands or hand sanitize upon arrival or departure every time they enter or exit a structure.
Expanded public-area housekeeping coverage, with frequent repeated cleaning and disinfection of high touch surfaces.

Hand-Sanitizers easily accessible throughout public areas and our heart of house areas.
Enhanced cleaning protocols throughout, coupled with a thorough review and revision of protocols.
Air purifying and filtering system placed throughout public areas and all guest rooms in HVAC systems.

Food & Beverage

Reduced the number of tables in the dining room and expanded outdoor tables out over larger areas.
Expanded Private Dining Offerings and initiated a contactless approach.
Limit table linens and established strict table/chair sanitation protocols between guest seating’s.

We have suspended all buffets & self-serve BBQ’s, and communal coffee services.
We have paused our Chef Table program until further notice.
Suspend our open kitchen approach and are pausing kitchen tours.

Guest Experience, Activities, & The Bridge House Spa and Fitness Center

We have removed some equipment from our Bridge House Fitness Center to allow for more space between guests and established daily hours to allow for sanitization assurance between usage.
Revised protocols with activities, allowing for sanitization between usage where appropriate.

Furo use is by reservation only.

Team Commitments

Twin Farms has created Two Clean/Health Officers, responsible for the daily overview of our COVID-19 PRECAUTIONS & PREPARATIONS.

All Team Member Hygiene Pledge to Stay Home When Sick, frequently wash hands, hand sanitize, maintain social distancing guidelines, and abide by the protocols established to combat Covid-19 by the CDC and Vermont State Regulations.
All team members will wear masks indoors and in vehicles.
Twin Farms has created Two Clean-Officers, responsible for the daily overview of our Covid-19 Precautions & Preparations.
Most on property team meetings converted to virtual meetings.

Our team has and will receive ongoing training on maintaining good social distancing practices, and the staff will endeavor to maintain appropriate social distancing at all times
Our team has a “no contact” protocols – including handshakes, hugging and kissing.
Significantly reduced sharing computers, phones etc.
Sanitization upon arrival and departure at work area, and frequently in between, as well as maximum ventilation whenever possible.

We have in addition to the sampling above developed a number of additional “behind the scenes” to help combat the spread of Covid-19

Finally, we ask that as a guest at Twin Farms you:

Twin Farms will abide by state regulations which has included in the past guest health questionnaire.

It is important to note, that for the safety of our guests and the safety of our team/community, that any guests displaying symptoms consistent with Covid-19 will be refunded, requested to seek medical attention, and will need to vacate Twin Farms.

In addition to hand sanitizers placed throughout, we will provide a guest amenity kit that includes hand sanitizer, masks, and additional sanitation wipes. We ask that when and where appropriate, our guests make use of the kits.